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Store Policies

RETURNS

Please send us a request for a return within 14 days of delivery date. Items must be returned in new & unused condition, with all original tags attached. We are no longer able to accommodate exchanges. If you would like to exchange your item for a different size, please send us a request for a return label and repurchase your correct size. We will refund your original order as soon as we receive it back. 

To make a return please do the following :

  • Email us at CLOZEECUSTOMERSERVICE@GMAIL.COM with the subject title of the email stating "Return" 
  • Provide us with your Name and Order Number
  • Reason for return
  • Once email is sent, please allow 24-48 hrs for a response from our team with further instruction.

 

ORDERS RETURNED TO SENDER

If your order is returned to sender:

  • Email us at CLOZEECUSTOMERSERVICE@GMAIL.COM with the subject title of the email stating “RTS"
  • Provide us with your Name, Order Number, and confirm your correct shipping address.
  • Once we receive your returned package, please allow 1-2 weeks for our warehouse to process and redirect it back out to you.

 

DAMAGED GOODS

If a product is delivered damaged or defective please do the following:

  • Send an email to CLOZEECUSTOMERSERVICE@GMAIL.COM titled "Damaged"
  • Email us a photo of the damaged goods
  • State where the product is damaged
  • Please include Name, and Order Number
  • Once email is sent, please allow 24-48 hrs for a response from our team with further instruction.
  • A refund won’t be made for the damaged item unless the item can’t be replaced.